Report Water Issues Quickly
Syabas and its successor Air Selangor are committed to providing clean, reliable water to over 7 million consumers. If you experience any water-related issues — from billing errors to burst pipes to water quality concerns — here is how to file a complaint and get it resolved.
Types of Syabas Complaints
- Billing disputes: Incorrect water charges, missing payment records
- Supply interruption: No water supply without prior notice
- Water quality: Discoloured water, unusual smell or taste
- Leaks & burst pipes: Main pipe leaks on roads or in common areas
- Meter issues: Faulty or damaged water meter
How to File a Syabas eComplaint
The easiest way to submit a Syabas complaint is through the Air Selangor app. Open the app, navigate to the eComplaint section, select your issue type, enter your account number and location, and submit. Your complaint will be received instantly by the SYABAS Consumer Service team who will validate and assign it to the appropriate department.
Alternative Complaint Channels
You can also lodge a Syabas complaint by calling the hotline at 15300, visiting any SYABAS service centre in person, or submitting an online form through the Air Selangor website. Keep your water account number and property address ready when making a report.
